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Shipping

Order Confirmation

Once you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorised your credit card for the purchase.

We automatically check that your items are in stock and available for immediate dispatch. If an item is on back-order or unavailable, we will void the pre-authorisation and contact you to discuss alternative arrangements.

If your item(s) are available for immediate dispatch (within 5 business days), we will process the charges and begin preparing your order for shipment. A member of our team will contact you with any applicable freight or shipping costs.

Order Shipment

If your order is in stock and your credit card has been charged, it will be dispatched within 1–3 business days from the date of your order.

You will receive a shipping confirmation email within 24 hours of your order leaving the warehouse.

If you do not receive shipping confirmation within four business days, please contact us.

Shipping Costs

We offer competitive shipping rates across Australia and aim to keep costs as low as possible.

Furniture pieces are typically oversized and require tailored freight quotes based on weight and delivery location. After placing an order, we may contact you to confirm access requirements or delivery details.

As deliveries are completed by third-party carriers, delivery dates and times are estimates only and cannot be guaranteed. Delays or changes may occur due to carrier scheduling or site access constraints.

Unless otherwise arranged in advance, all large furniture items are delivered as standard kerbside delivery.

Kerbside Delivery

  • Delivery is made to the nearest safe kerbside accessible by the delivery vehicle.

  • Items are palletised and unloaded using a tail-lift truck.

  • Drivers cannot move items inside premises or beyond pallet-accessible areas.

  • Deliveries occur Monday to Friday, 9:00am–5:00pm (excluding public holidays).

  • Oversized items are always pallet-delivered and identified on the product page.

Premium / White Glove Delivery
A premium delivery and installation service may be available in selected locations and can include room placement, assembly, packaging removal, and upstairs delivery where safe and accessible.

All premium delivery services require the site to be clear, accessible, and ready at the time of delivery. Availability and pricing must be confirmed prior to dispatch.

While reasonable care is taken, premium deliveries are performed by independent third-party providers. Salon Foundry Co. is not responsible for damage to property that may occur during delivery or installation, to the extent permitted by law.

Redelivery, Redirection & Additional Charges

Quoted shipping fees apply to the first delivery attempt only and are calculated based on the delivery details provided at the time of order. Customers are responsible for ensuring all delivery and contact information is accurate and complete prior to placing an order.

Salon Foundry Co. will take reasonable care to dispatch orders using the information supplied. Salon Foundry Co. is not responsible for delays or additional costs that arise due to incorrect or incomplete delivery details provided by the customer.

For residential deliveries, an Authority to Leave (ATL) will apply unless alternative arrangements are agreed to in writing with Salon Foundry Co. before the order is placed. Where an ATL applies, delivery is deemed to have occurred once the courier confirms delivery, and responsibility for the goods passes to the customer at that time.

Once dispatched, tracking details will be provided. Customers are responsible for monitoring delivery progress and making reasonable arrangements to receive goods.

If delivery cannot be completed, the goods may be returned to the courier’s depot. Redelivery or depot collection fees may apply and must be paid before further delivery arrangements are made:

  • Small orders: $45.00 (inc. GST)

  • Large or bulky orders: $99.00 (inc. GST)

These fees may apply even where the customer elects to collect the goods from the depot, as additional courier charges may be incurred.

If a delivery address is changed after dispatch, a redirection fee may apply and must be paid prior to approval. Changes to the delivery address before dispatch, and any other order amendments, will incur a $30.00 (inc. GST) administration fee.

If an order is split into multiple deliveries at the customer’s request, freight will be charged separately for each shipment, and a $30.00 (inc. GST) administration fee will apply.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available under the Australian Consumer Law.

Damages

Please inspect your item(s) upon arrival. If you notice any damage, note it when signing for delivery or refuse to accept the delivery.

If you accept delivery, take photos of the damaged packaging or items immediately.

If your item(s) arrive damaged, send the photos to us and lodge a return claim online through our Returns page.