FAQs

Online:

Browse our website to find the salon furniture or equipment you want, then click Add to Cart. Once you’re ready, proceed to Checkout. In-stock items are typically shipped within 24–48 hours of receiving your order.

By Email:

Prefer to order via email? Send your request to sales@salonfoundry.com.au with details including the product, colour, quantity, and any upgrades or options you require. Our team will respond promptly to assist with your order.

By Phone:

Our friendly, knowledgeable team is here to guide you in selecting the right salon furniture and equipment for your salon, barber shop, or beauty studio. We stock premium brands at competitive prices and provide expert advice every step of the way. Call us toll-free at 1300 232 150.

Items in stock are typically shipped within 1–3 business days once payment is received. Each product undergoes thorough inspection, testing, and professional preparation before leaving our warehouse.

To calculate your delivery cost, go to the cart page and click Change Address in the shipping section. Enter your postcode to view the shipping price for your location. Make sure your postcode is correct for an accurate quote.

Salon Foundry Co. ships nationwide across Australia.

Parcel Deliveries

Small items such as stools, beauty accessories, and lightweight products are sent via our small-parcel courier service. Deliveries are made to residential and business addresses only - we cannot deliver to PO Boxes, Parcel Lockers, or most apartment buildings. Couriers deliver to the front door at ground level, so please ensure your address is accessible and include any delivery notes at checkout. Couriers cannot navigate obstacles, enter apartment buildings, or walk long distances from the vehicle to the door, so make sure your front door is easy to reach for a smooth delivery.

Large Bulky Deliveries

Large or heavy items are delivered via freight couriers with standard kerbside delivery. This means goods will be delivered to the nearest kerbside at your address. Drivers will unload palletised items safely using a tail-lift truck but cannot move goods further than the pallet trolley allows. Please ensure you have assistance to bring items inside.

Orders containing heavy items like beauty couches and reception desks are delivered on a pallet, which will be noted in the product features tab on our website. Deliveries occur Monday to Friday, 9:00 am to 5:00 pm, excluding public holidays. Please provide a mobile phone number at checkout for delivery coordination.

For customers needing more than standard delivery, a White Glove option is available in selected metro areas. This premium service is quoted individually and may require additional details about your order and delivery location, such as photos and dimensions.

The White Glove service can include:

• Delivery upstairs or via lifts
  
• Unboxing, assembly, and removal of packaging
  
• Removal and disposal of old furniture
  
• Time-sensitive deliveries
  
• Apartment deliveries
  
• Two-person deliveries

If your delivery needs special arrangements - such as upstairs access, restricted entry locations, or a request to be contacted by the courier - please reach out to our team at 1300 232 150 or sales@salonfoundry.com.au before placing your order. We’ll work with you to ensure your delivery goes smoothly.

We provide tracking information from the freight company for most orders, but we cannot guarantee a specific delivery time. Any special delivery requests will be passed on to the courier, but these are at their discretion and may not always be accommodated.

With our standard delivery service, you can request a specific delivery date, but this is subject to the courier’s discretion and cannot be guaranteed. Once your order has been dispatched and you have a tracking number, you may also contact the courier directly to discuss preferred delivery times.

If you choose our premium White Glove service, we will do our best to accommodate your requested date, depending on courier availability.

Commercial Addresses:

Deliveries to commercial addresses require someone to be on site to accept the order, as couriers cannot leave items unattended. Redelivery fees may apply for missed deliveries. Please provide any special instructions, such as operating hours, when placing your order.

Residential Addresses:

For residential deliveries, “authority to leave” allows the courier to leave your order in a safe location at your property. If the driver deems the area unsafe, the parcel will not be left and may be returned to the depot. It is your responsibility to ensure someone is available to receive the delivery. Salon Foundry Co. cannot be held responsible for missing or stolen items after delivery.

For commercial addresses, and for residential deliveries deemed unsafe by the courier, items will be returned to the depot. Redelivery fees apply - $45 for small items and $99 for larger orders. We strongly recommend being present at the delivery address or arranging an alternative to avoid delays.

Please note that once your order has been delivered and proof of delivery is provided, Salon Foundry Co. cannot accept responsibility for the items.

Delivery times depend on stock availability and generally range from 1–9 business days from the dispatch date, depending on your location. Deliveries are not made on weekends or public holidays. Once your order is with the courier, Salon Foundry Co. has limited control over the timing. While we strive to ensure timely delivery, neither Salon Foundry Co. nor the courier can be held liable for any loss or damages caused by delivery delays or complications.